Everyone should have a favorite auto repair shop they are familiar and comfortable with. Everyone has a dentist they go to for checkups. Everyone has a family doctor, or should have a family doctor; they go to for medical problems. Men have a certain barber they like to go to for haircuts. And the same can be said for women and their hair needs. The list goes on and on. So why do so many people not have an automotive shop they trust?
When our car breaks down, and we do not have a favorite service location, we go into panic mode. We are so dependent on our cars; our first thought is how I will get to work tomorrow. Our second thought is what is wrong with my car, where will I take it, how much will it cost, and how long it will take to get repaired. Without that favorite service shop, we search online for a place to take or have our car towed to. We call the shop and describe what the car is doing, or not doing. They say we need to take a look, and we are booked until next week. Now what do I do?
One of the reasons they may be booked up until next week is they are taking care of their repeat customers. Customers who come in and have their oil changed routinely, who have all their car service needs done at one automotive service center. You get no special treatment because they do not know you. You just go to the bottom of the list. And good auto repair shops are busy. It probably is a long list that you are at the bottom of.
To correct this problem, start having your oil changed at a local automotive shop. Yes, it may cost a few dollars more than one of the oil change franchises, but you can start establishing a relationship with an auto repair shop. Wouldn't you rather test out a repair shop with an oil change, than say a transmission repair? If you are not treated right, try a different shop next time. Keep changing until you find one you like.
To find a good auto repair shop, you start with your small auto maintenance needs first. Keep visiting the same shop and establish a relationship with them. Recommend them to your family and friends. Then, the next time you have an emergency car repair, you should go to the top of the list.
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